Streamline Support Ticket Updates

Accelerate your support ticket management. Seamlessly connect messaging events to ticketing. Enhance resolution speed and efficiency.

When this happens...

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

automatically do this!

Update Ticket

Update a ticket.

Get Started See Ayudo in action

Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

About the apps

Learn more about

RingCentral

and

Freshservice

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations

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Why

RingCentral

+

Freshservice

= Perfect Match

Integrating RingCentral and Freshservice allows for real-time updates to support tickets whenever an outbound message is sent. This automation ensures that customer inquiries are tracked and managed effectively, reducing the time agents spend on manual ticket updates. By eliminating unnecessary steps, teams can focus on providing excellent customer support, leading to quicker resolutions and improved customer satisfaction.