Streamline Support Ticket Updates

Automate ticket updates in real-time. Keep customer support agile and responsive. Enhance overall efficiency with seamless integration.

When this happens...

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

automatically do this!

Update Ticket

Updates an existing ticket.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Update Contact

Updates details of an existing contact.

Update Ticket

Updates an existing ticket.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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Why

RingCentral

+

Zoho Desk

= Perfect Match

Integrating RingCentral with Zoho Desk allows customer support teams to automatically update tickets based on new outbound message events. This connection eliminates the need for manual ticket management, ensuring that every outbound communication is logged promptly. By automating these updates, support agents can focus on resolving issues faster, improving customer satisfaction and operational efficiency without the burden of repetitive tasks.