Supercharge your ProProfs Knowledge Base support workflows with Ayudo's AI-powered agents. Connect seamlessly with Zendesk, Intercom, and Salesforce to resolve tickets faster, automate customer conversations, and deliver instant responses.
ProProfs Knowledge Base enhances customer support by offering self-service portals, improving communication, and streamlining service delivery.
To use ProProfs Knowledge Base integration in Ayudo, add the ProProfs Knowledge Base node to your workflow. Authenticate using an API key from ProProfs. You can create support tickets from ProProfs Knowledge Base events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle ProProfs Knowledge Base data in support conversations.
You need an API key from ProProfs Knowledge Base. Find it in your account settings under 'API Access'. Ensure permissions include reading events, creating tickets, and updating records. Admin access may be required. Ensure your credentials have access to support data for full support automation capabilities.
Yes! ProProfs Knowledge Base works seamlessly with Zendesk, Intercom, Slack, Gmail, and Salesforce. For instance, when a high-value ProProfs Knowledge Base event occurs, you can create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively, creating a streamlined support workflow.
Common use cases include auto-creating support tickets from ProProfs Knowledge Base events, syncing customer data between ProProfs and support tools, triggering AI agent responses based on ProProfs activities, sending proactive support messages via voice/text agents, and updating ProProfs records after support conversations.
Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, allowing your support team to handle more conversations without additional costs. This makes ProProfs Knowledge Base automation cost-effective as your support volume scales.
