Turn Freshdesk into an autonomous, high-efficiency support engine with an AI agent that resolves tickets, triggers workflows, and acts across your entire stack.
Built for support teams using Freshdesk that want to increase deflection, cut response times, lighten ticket load, and scale support without hiring more agents.
More than a chatbot — your AI teammate inside Freshdesk
Ayudo is a fully autonomous agent that understands context, interacts with your systems, and collaborates with your human team to keep operations smooth.
Learn’s your knowledge base (KB), historical tickets, SOPs, and policies.
Matches your tone, supports 99+ languages, and escalates intelligently.
Takes real actions inside Freshdesk and connected tools: updates tickets, triggers automations, sends emails, posts notes, and more.
Link Ayudo to your Freshdesk environment. Your SLAs, workflows, automations, groups, and routing rules stay exactly as they are.
Import your knowledge base, policies, macros, response templates, and workflows. Ayudo also activates all your integrations so the AI agent can perform real actions, not just respond.
Go live on chat, email, or ticket channels. The AI agent handles repetitive inquiries end-to-end and passes complex issues to the right human instantly.
Monitor real-time analytics on deflection, FRT, resolution times, and workflow usage. Iterate and improve continuously.
Most teams connect their helpdesk and go live with the first agent within a week.
No. It reduces their workload so they focus on high-impact conversations and problem-solving.
Ayudo supports 99+ languages for global teams.
No changes required. Ayudo works with your current setup, rules, and automations.
Free pilot available for qualified Freshdesk teams.
