Aircall + Freshdesk Integration | Streamline Your Customer Support

Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Freshdesk?

The Aircall and Freshdesk integration empowers your support team by combining Aircall’s cloud-based phone system with Freshdesk’s powerful helpdesk platform. This integration allows automatic call logging, easy ticket creation from calls, and real-time synchronization of customer data, enabling faster resolution times and improved customer satisfaction. Manage all your customer interactions in one place, streamline workflows, and gain valuable insights into your support performance.

Frequently asked questions

How does the Aircall and Freshdesk integration work?

Once connected, Aircall automatically logs all calls into Freshdesk as tickets or updates existing ones. You can create, manage, and track support tickets directly linked to phone conversations, ensuring all customer interactions are centralized.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration can be set up quickly through the Aircall or Freshdesk app marketplaces with step-by-step instructions to guide you through the process.

Can I make calls directly from Freshdesk using Aircall?

Yes, with the integration, you can initiate calls directly from Freshdesk tickets or contact records using Aircall’s dialer, making it easy to reach customers without switching platforms.

Will call recordings and notes be available in Freshdesk?

Absolutely. Call recordings, call duration, and notes taken during calls are automatically attached to the corresponding Freshdesk tickets for comprehensive record-keeping and easy reference.

Is the integration compatible with all Freshdesk plans?

The Aircall integration is compatible with most Freshdesk plans, but some advanced features may require specific Freshdesk subscriptions. Please check the integration requirements on the official Aircall or Freshdesk websites.

Aircall and Freshdesk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Aircall and Freshdesk?

Frequently asked questions

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AI That Works for Support Teams