Aircall
Freshservice
Aircall and Freshservice Integration
Seamlessly connect Aircall with Freshservice to streamline your customer support and IT service management.
Seamlessly connect Aircall with Freshservice to streamline your customer support and IT service management.
The Aircall and Freshservice integration empowers your support and IT teams by combining Aircall’s cloud-based call center capabilities with Freshservice’s robust IT service management platform. This integration enables automatic call logging, easy ticket creation from calls, and real-time synchronization of customer data, ensuring your team has all the context they need to resolve issues faster and deliver exceptional service.
By integrating Aircall with Freshservice, every call is automatically logged as a ticket or linked to an existing ticket, reducing manual data entry and ensuring all customer interactions are tracked in one place. This streamlines workflows and helps your team respond more efficiently.
Yes, the integration allows you to create new Freshservice tickets directly from Aircall calls or associate calls with existing tickets, making it easy to capture and manage customer issues without switching platforms.
Absolutely. Customer details and call information are synchronized in real-time, giving your agents full visibility into customer history and context during support interactions.
You need active accounts on both Aircall and Freshservice. The integration can be enabled through Aircall’s app marketplace or Freshservice’s integrations settings, with straightforward authentication and configuration steps.
Yes, by combining call data from Aircall with ticket and incident data from Freshservice, you can generate comprehensive reports to analyze team performance and customer satisfaction.
