Freshdesk and Stripe Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Retrieve an Invoice

Retrieves the details of an existing invoice

Update a Refund

Update the metadata on a refund

Write Off Invoice

Mark an invoice as uncollectible

Void Invoice

Void an invoice

Update Invoice Line Item

Update an invoice line item

Update Invoice

Update an invoice

Update a Payout

Update the metadata on a payout

Update a Payment Intent

Update a payment intent

Update a Customer

Update a customer

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Stripe?

The Freshdesk and Stripe integration empowers your support team to access payment details, manage subscriptions, and resolve billing issues directly within Freshdesk. By bridging customer service with payment management, you can deliver faster, more informed support experiences while reducing manual workflows.

Frequently asked questions

What benefits does the Freshdesk and Stripe integration offer?

This integration allows support agents to view Stripe payment histories, manage subscriptions, and handle billing inquiries without switching platforms, improving response times and customer satisfaction.

How do I set up the Freshdesk and Stripe integration?

Simply connect your Stripe account within the Freshdesk admin panel by following the step-by-step authorization process. Once connected, payment data will be accessible directly from customer tickets.

Can I manage subscriptions through Freshdesk after integration?

Yes, agents can view and update subscription statuses, issue refunds, and handle billing adjustments directly from Freshdesk, streamlining your support workflow.

Is the integration secure and compliant with payment regulations?

Absolutely. The integration uses Stripe’s secure API protocols and adheres to PCI compliance standards to ensure all payment data is handled safely.

Does this integration support multiple Stripe accounts?

Currently, the integration supports linking one Stripe account per Freshdesk instance, but you can switch accounts as needed through the settings.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Stripe?

Frequently asked questions

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