Freshdesk and Stripe Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Send Invoice

Manually send an invoice to your customer out of the normal schedule

Search Customers

Search customers by various attributes like email domain, created date, etc

Retrieve the Current Balance

Retrieves the current account balance

Retrieve Product

Retrieve a product by ID

Retrieve Checkout Session Line Items

Given a checkout session ID, retrieve the line items

Retrieve Invoice Line Item

Retrieve a single line item on an invoice

Retrieve a Refund

Retrieves the details of an existing refund

Retrieve a Price

Retrieves the details of an existing product price

Retrieve a Payment Intent

Retrieves the details of a payment intent that was previously created

How it works

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Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

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Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

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Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Stripe?

The Freshdesk and Stripe integration empowers your support team to access payment details, manage subscriptions, and resolve billing issues directly within Freshdesk. By bridging customer service with payment management, you can deliver faster, more informed support experiences while reducing manual workflows.

Frequently asked questions

What benefits does the Freshdesk and Stripe integration offer?

This integration allows support agents to view Stripe payment histories, manage subscriptions, and handle billing inquiries without switching platforms, improving response times and customer satisfaction.

How do I set up the Freshdesk and Stripe integration?

Simply connect your Stripe account within the Freshdesk admin panel by following the step-by-step authorization process. Once connected, payment data will be accessible directly from customer tickets.

Can I manage subscriptions through Freshdesk after integration?

Yes, agents can view and update subscription statuses, issue refunds, and handle billing adjustments directly from Freshdesk, streamlining your support workflow.

Is the integration secure and compliant with payment regulations?

Absolutely. The integration uses Stripe’s secure API protocols and adheres to PCI compliance standards to ensure all payment data is handled safely.

Does this integration support multiple Stripe accounts?

Currently, the integration supports linking one Stripe account per Freshdesk instance, but you can switch accounts as needed through the settings.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Stripe?

Frequently asked questions

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