Freshservice and Google Calendar Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Add Attendees To Event

Add attendees to an existing event.

Delete an Event

Delete an event from a Google Calendar.

Retrieve Calendar Details

Retrieve calendar details of a Google Calendar.

Retrieve Event Details

Retrieve event details from Google Calendar.

List Calendars

Retrieve a list of calendars from Google Calendar.

List Events

Retrieve a list of event from the Google Calendar.

Retrieve Free/Busy Calendar Details

Retrieve free/busy calendar details from Google Calendar.

Update Event

Update an event from Google Calendar.

Create Event

Create an event in a Google Calendar.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Google Calendar?

The Freshservice and Google Calendar integration allows you to automatically create, update, and manage calendar events based on your Freshservice tickets and tasks. This synchronization ensures your support team stays on top of appointments, deadlines, and meetings by having all relevant information directly in Google Calendar. Enhance your workflow efficiency by bridging your IT service management with your everyday scheduling tool.

Frequently asked questions

How does the Freshservice and Google Calendar integration work?

Once connected, the integration syncs Freshservice tickets and tasks with Google Calendar events. You can set rules to create calendar events for specific ticket types, due dates, or priority levels, ensuring your schedule reflects your IT service commitments in real time.

Can I customize which Freshservice tickets appear in my Google Calendar?

Yes, the integration allows you to filter tickets based on criteria such as status, priority, or category, so only relevant tickets are synced as calendar events to your Google Calendar.

Is the integration two-way? Can changes in Google Calendar update Freshservice tickets?

Currently, the integration supports one-way sync from Freshservice to Google Calendar to keep your schedule updated. Changes made in Google Calendar do not automatically update Freshservice tickets.

Do I need special permissions to set up the integration?

You need admin access in Freshservice and appropriate permissions in your Google account to authorize the integration and manage calendar events.

Will this integration help improve team collaboration?

Absolutely. By syncing Freshservice tickets with Google Calendar, your team gains better visibility into deadlines and meetings, reducing missed appointments and improving overall coordination.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Google Calendar?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams