Freshservice and HubSpot Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Create Engagement

Create a new engagement for a contact.

Create Deal

Create a deal in Hubspot.

Create Custom Object

Create a new custom object in Hubspot.

Create Company

Create a company in Hubspot.

Create Associations

Create associations between objects.

Create Communication

Create a WhatsApp, LinkedIn, or SMS message.

Batch Create or Update Contact

Create or update a batch of contacts by ID or email.

Add Contact to List

Adds a contact to a specific static list.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Hubspot?

The Freshservice and HubSpot integration empowers your teams by syncing customer data, tickets, and sales activities in real-time. Enhance collaboration between support and sales departments, improve response times, and deliver a unified customer experience by bridging your IT service management with your CRM platform.

Frequently asked questions

What benefits does the Freshservice and HubSpot integration provide?

This integration enables automatic syncing of customer information and support tickets between Freshservice and HubSpot, improving communication between support and sales teams and ensuring a seamless customer journey.

How does the integration sync data between Freshservice and HubSpot?

The integration uses API connections to automatically update customer records, tickets, and sales activities in both platforms, ensuring that all teams have access to the latest information without manual data entry.

Can I customize which data is shared between Freshservice and HubSpot?

Yes, the integration allows you to configure data syncing preferences, including which ticket types, contact fields, and sales activities are shared to best fit your business processes.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration follows industry-standard security protocols and complies with major data privacy regulations to keep your customer data safe and secure.

How do I set up the Freshservice and HubSpot integration?

You can set up the integration through the Freshservice marketplace or HubSpot app directory by following the step-by-step installation guide, which includes authentication and configuration of sync settings.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Hubspot?

Frequently asked questions

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