Gmail and Twilio Integration

Explore Triggers and Actions

New Sent Email

Emit new event for each new email sent

New Labeled Email

Emit new event when a new email is labeled

New Email Received

Emit new event when a new email is received

New Attachment Received

Emit new event for each attachment in a message received

New Email Matching Search

Emit new event when an email matching the search criteria is received

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

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Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

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Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

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Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Gmail and Twilio?

Our Gmail and Twilio integration empowers your team to send and receive SMS, voice calls, and notifications directly from your Gmail interface. Automate follow-ups, trigger alerts, and manage customer interactions effortlessly, all while leveraging Twilio’s robust communication APIs combined with Gmail’s familiar environment.

Frequently asked questions

How does the Gmail and Twilio integration work?

The integration links your Gmail account with Twilio’s communication platform, allowing you to send SMS and voice messages directly from Gmail. It also enables automation of messaging workflows triggered by emails or calendar events.

Can I send SMS messages from my Gmail inbox?

Yes, once connected, you can compose and send SMS messages through Twilio right within your Gmail inbox, making multi-channel communication simple and efficient.

Is it possible to automate notifications using this integration?

Absolutely. You can set up automated SMS or voice notifications triggered by specific emails, labels, or calendar events, helping you stay on top of important communications without manual effort.

What security measures are in place for this integration?

Our integration uses OAuth 2.0 for secure authentication with Gmail and Twilio’s industry-standard encryption protocols to protect your data and communications at all times.

Do I need technical skills to set up the Gmail and Twilio integration?

No technical expertise is required. The integration features a user-friendly setup wizard that guides you through connecting your accounts and configuring your messaging preferences quickly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Gmail and Twilio?

Frequently asked questions

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