Gmail and Zendesk Integration

Explore Triggers and Actions

New Sent Email

Emit new event for each new email sent

New Labeled Email

Emit new event when a new email is labeled

New Email Received

Emit new event when a new email is received

New Attachment Received

Emit new event for each attachment in a message received

New Email Matching Search

Emit new event when an email matching the search criteria is received

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Gmail and Zendesk?

Our Gmail and Zendesk integration empowers your support team to manage customer inquiries directly from Gmail while syncing all interactions in Zendesk. Easily convert emails into tickets, track conversations, and collaborate without switching apps. Enhance response times and maintain a unified support experience across platforms.

Frequently asked questions

How does the Gmail and Zendesk integration work?

The integration allows you to convert Gmail emails into Zendesk tickets with a single click, automatically syncing all communication and updates between the two platforms to keep your support workflow organized.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration can be set up quickly through simple configuration steps within your Zendesk and Gmail accounts.

Can I track ticket status directly from Gmail?

Yes, you can view ticket statuses, add comments, and update tickets directly from your Gmail interface without switching to Zendesk.

Is customer data secure when using this integration?

Absolutely. The integration follows strict security protocols and encryption standards to ensure your customer data remains safe and confidential.

Does this integration support multiple Gmail accounts?

Yes, you can connect multiple Gmail accounts to Zendesk, allowing your team to manage support requests from various email addresses seamlessly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Gmail and Zendesk?

Frequently asked questions

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