Google Contacts
Freshservice

Google Contacts and Freshservice Integration

Seamlessly sync your Google Contacts with Freshservice to streamline your IT service management and enhance team collaboration.

Explore Triggers and Actions

New Contact Created
Trigger new event when a new contact is created.
New Contact Group Created
Trigger new event when a new contact group is created.
Contact Group Updated
Trigger new event when a contact group is updated.
Contact Updated
Trigger new event when a contact is updated.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Google Contacts and Freshservice?

The Google Contacts and Freshservice integration enables automatic synchronization of your contact data between Google Contacts and Freshservice. This ensures your IT support team always has up-to-date contact information for employees, clients, and vendors directly within Freshservice. By unifying contact management, you can improve ticket resolution times, personalize support interactions, and maintain a single source of truth across platforms.

Connect
Google Contacts
and
Freshservice
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Google Contacts and Freshservice integration work?

The integration connects your Google Contacts account with Freshservice, allowing contact details to be automatically synced and updated in real-time. This ensures that any changes made in Google Contacts are reflected in Freshservice without manual intervention.

Can I control which contacts are synced between Google Contacts and Freshservice?

Yes, you can customize sync settings to include specific contact groups or labels from Google Contacts, ensuring only relevant contacts are imported into Freshservice.

Will syncing contacts affect existing data in Freshservice?

No, the integration is designed to merge contact information without overwriting existing data unless explicitly configured. It helps maintain data consistency and prevents duplication.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses secure OAuth authentication and adheres to industry-standard encryption protocols to protect your contact data. It also complies with major data privacy regulations to ensure your information remains safe.

How do I set up the Google Contacts integration with Freshservice?

Setting up the integration is simple. From your Freshservice admin panel, navigate to the integrations section, select Google Contacts, and follow the prompts to authenticate your Google account and configure sync preferences.

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