Google Sheets and Freshservice Integration

Explore Triggers and Actions

New Comment (Instant)

Trigger new event each time a comment is added to a spreadsheet.

New Row Added

Trigger new event each time a row or rows are added to the bottom of a spreadsheet.

New Row Added (Instant)

Trigger new event each time a row or rows are added to the bottom of a spreadsheet.

New Updates (Instant)

Trigger new event each time a row or cell is updated in a spreadsheet.

New Worksheet (Instant)

Trigger new event each time a new worksheet is created in a spreadsheet.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Google Sheets and Freshservice?

Our Google Sheets and Freshservice integration empowers your team to automate ticket tracking, update asset information, and generate real-time reports without switching platforms. Sync data effortlessly to enhance collaboration, reduce manual entry, and improve service efficiency.

Frequently asked questions

How does the Google Sheets and Freshservice integration work?

The integration allows you to sync data between Freshservice and Google Sheets automatically. You can export tickets, assets, and user information to Sheets for analysis or update Freshservice records directly from your spreadsheets.

Can I automate ticket updates using Google Sheets?

Yes, you can configure the integration to update ticket statuses, assign agents, or add notes in Freshservice based on changes made in your Google Sheets, enabling streamlined ticket management.

Is it possible to generate custom reports in Google Sheets using Freshservice data?

Absolutely. The integration lets you pull Freshservice data into Google Sheets in real time, so you can create customized dashboards and reports tailored to your team's needs.

Do I need technical skills to set up the integration?

No technical expertise is required. Our step-by-step setup guide and intuitive interface make it easy for anyone to connect Google Sheets with Freshservice quickly.

Is my data secure during the integration process?

Yes, data security is our top priority. The integration uses secure authentication protocols and encrypted data transfer to ensure your information remains safe at all times.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Google Sheets and Freshservice?

Frequently asked questions

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