Google Sheets

Freshservice

Streamline Ticket Updates

Effortlessly manage support tickets. React instantly to customer inputs. Enhance your service efficiency.

When this happens...

New Comment (Instant)

Trigger new event each time a comment is added to a spreadsheet.

automatically do this!

Update Ticket

Update a ticket.

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Explore Triggers and Actions

New Comment (Instant)

Trigger new event each time a comment is added to a spreadsheet.

New Row Added

Trigger new event each time a row or rows are added to the bottom of a spreadsheet.

New Row Added (Instant)

Trigger new event each time a row or rows are added to the bottom of a spreadsheet.

New Updates (Instant)

Trigger new event each time a row or cell is updated in a spreadsheet.

New Worksheet (Instant)

Trigger new event each time a new worksheet is created in a spreadsheet.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

About the apps

Learn more about

Google Sheets

and

Freshservice

, and how they work together to automate your workflows.

About

Google Sheets

Google Sheets is a powerful online spreadsheet tool that enables real-time collaboration and secure sharing from any device, helping teams work smarter together.

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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations

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Why

Google Sheets

+

Freshservice

= Perfect Match

Integrating Google Sheets with Freshservice enables teams to streamline their customer support workflows. By triggering ticket updates each time a comment is added to a spreadsheet, support agents can respond rapidly to customer inquiries. This automation reduces manual errors and ensures that all client communications are efficiently logged, improving overall response times and service quality.