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HubSpot
Freshdesk

Hubspot and Freshdesk Integration

Seamlessly connect HubSpot and Freshdesk to unify your sales and support teams, streamline workflows, and deliver exceptional customer experiences.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New or Updated Contact
New event for each new or updated contact in Hubspot.
New or Updated Company
New event for each new or updated company in Hubspot.
New or Updated Blog Post
New event for each new or updated blog post in Hubspot.
New Note Created
New event for each new note created.
New Form Submission
New event for each new submission of a form.
New Events
New event for each new Hubspot event. Note: Only available for certain Enterprise accounts.
New Engagement
Emit new event for each new engagement created. This action returns a maximum of 5000 records at a time, make sure you set a correct time range so you don't miss any events
New Email Event
New event for each new Hubspot email event.
New Email Subscriptions Timeline
New event when a new email timeline subscription is added for the portal.
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

Form to Contact Pipeline
Convert form submissions into contacts
CRM Contact to Support Sync
Sync CRM contacts with support system
Form Submission Ticket Creator
Create tickets from website form submissions
CRM Company Sync
Sync company data between CRM and support
Company Contact Bridge
Create contacts from company updates
CRM Ticket Bridge
Sync tickets between CRM and support
CRM Contact Ticket Creator
Create support tickets from CRM contacts
Deal Progress Notes
Create notes when deals progress

What can Ayudo do with Hubspot and Freshdesk?

Our HubSpot and Freshdesk integration bridges the gap between your marketing, sales, and customer support platforms. Sync contacts, tickets, and communication effortlessly to ensure your teams have full visibility into customer interactions. Automate ticket creation from HubSpot deals, update contact details in real-time, and track support issues alongside sales pipelines—all within a single, connected ecosystem.

Connect
HubSpot
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Freshdesk
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

What key features does the HubSpot and Freshdesk integration offer?

The integration enables automatic ticket creation from HubSpot deals, real-time syncing of contact and company information, unified customer communication tracking, and streamlined workflows between sales and support teams.

How does the integration improve customer support and sales alignment?

By syncing data between HubSpot and Freshdesk, sales and support teams gain full visibility into customer interactions, enabling faster issue resolution, personalized communication, and coordinated follow-ups that enhance customer satisfaction.

Is the integration easy to set up without technical expertise?

Yes, our integration is designed for quick and straightforward setup with step-by-step guidance, requiring no coding skills. You can connect your HubSpot and Freshdesk accounts and customize sync settings within minutes.

Can I customize which data syncs between HubSpot and Freshdesk?

Absolutely. You can configure which contact fields, ticket properties, and communication data sync between the platforms to fit your business needs and maintain data consistency.

Does the integration support real-time data synchronization?

Yes, the integration supports real-time syncing to ensure your teams always have the most up-to-date information across HubSpot and Freshdesk.

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