HubSpot and Freshdesk Integration

Explore Triggers and Actions

New or Updated Contact

New event for each new or updated contact in Hubspot.

New or Updated Company

New event for each new or updated company in Hubspot.

New or Updated Blog Post

New event for each new or updated blog post in Hubspot.

New Note Created

New event for each new note created.

New Form Submission

New event for each new submission of a form.

New Events

New event for each new Hubspot event. Note: Only available for certain Enterprise accounts.

New Engagement

Emit new event for each new engagement created. This action returns a maximum of 5000 records at a time, make sure you set a correct time range so you don't miss any events

New Email Event

New event for each new Hubspot email event.

New Email Subscriptions Timeline

New event when a new email timeline subscription is added for the portal.

Create Company

Create a new company in Freshdesk

Close Ticket

Set a Freshdesk ticket's status to 'Closed'

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Hubspot and Freshdesk?

Our HubSpot and Freshdesk integration bridges the gap between your marketing, sales, and customer support platforms. Sync contacts, tickets, and communication effortlessly to ensure your teams have full visibility into customer interactions. Automate ticket creation from HubSpot deals, update contact details in real-time, and track support issues alongside sales pipelines—all within a single, connected ecosystem.

Frequently asked questions

What key features does the HubSpot and Freshdesk integration offer?

The integration enables automatic ticket creation from HubSpot deals, real-time syncing of contact and company information, unified customer communication tracking, and streamlined workflows between sales and support teams.

How does the integration improve customer support and sales alignment?

By syncing data between HubSpot and Freshdesk, sales and support teams gain full visibility into customer interactions, enabling faster issue resolution, personalized communication, and coordinated follow-ups that enhance customer satisfaction.

Is the integration easy to set up without technical expertise?

Yes, our integration is designed for quick and straightforward setup with step-by-step guidance, requiring no coding skills. You can connect your HubSpot and Freshdesk accounts and customize sync settings within minutes.

Can I customize which data syncs between HubSpot and Freshdesk?

Absolutely. You can configure which contact fields, ticket properties, and communication data sync between the platforms to fit your business needs and maintain data consistency.

Does the integration support real-time data synchronization?

Yes, the integration supports real-time syncing to ensure your teams always have the most up-to-date information across HubSpot and Freshdesk.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Hubspot and Freshdesk?

Frequently asked questions

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