HubSpot
Freshdesk

HubSpot and Freshdesk Integration

Connecting HubSpot with Freshdesk helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between HubSpot and Freshdesk, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New or Updated Contact
Emit new event for each new or updated contact in Hubspot.
New or Updated Company
Emit new event for each new or updated company in Hubspot.
New or Updated Blog Post
Emit new event for each new or updated blog post in Hubspot.
New Note Created
Emit new event for each new note created. See the documentation
New Form Submission
Emit new event for each new submission of a form.
New Events
Emit new event for each new Hubspot event. Note: Only available for certain Enterprise accounts
New Engagement
Emit new event for each new engagement created. This action returns a maximum of 5000 records at a time, make sure you set a correct time range so you don't miss any events
New Email Event
Emit new event for each new Hubspot email event.
New Email Subscriptions Timeline
Emit new event when a new email timeline subscription is added for the portal.
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with HubSpot and Freshdesk?

When HubSpot works alongside Freshdesk, your contacts finally talk to your tickets, cutting response times and context switching. Every workflow is transparent with run history and error handling so your admins can trust the results. The result is less swivel chair work and a sharper customer experience because context is always on hand. For example, Sync tickets between CRM and support Create tickets from website form submissions

Connect
HubSpot
and
Freshdesk
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use HubSpot with Freshdesk?

A straightforward win is Convert support contacts into potential deals. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event for each new or updated company in Hubspot. and then perform Get Ticket Details in Freshdesk?

Yes, you can set up a workflow so that when trigger new event for each new or updated company in Hubspot., Ayudo carries out Get Ticket Details in Freshdesk. You control filters and field mappings so only the right events trigger the action.

Can we start from Freshdesk and drive Create Deal in HubSpot?

Absolutely. When trigger new event when a contact is created in Freshdesk, Ayudo can run Create Deal in HubSpot so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Can we control which fields sync between HubSpot and Freshdesk?

You can configure one way or two way sync, set field mappings, and add rules to include or exclude records by status, priority, or labels so the data stays relevant and clean.

What problems does connecting HubSpot and Freshdesk actually solve?

It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.

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