HubSpot + Freshservice Integration | Streamline Sales & IT Support

Explore Triggers and Actions

New or Updated Contact

New event for each new or updated contact in Hubspot.

New or Updated Company

New event for each new or updated company in Hubspot.

New or Updated Blog Post

New event for each new or updated blog post in Hubspot.

New Note Created

New event for each new note created.

New Form Submission

New event for each new submission of a form.

New Events

New event for each new Hubspot event. Note: Only available for certain Enterprise accounts.

New Engagement

Emit new event for each new engagement created. This action returns a maximum of 5000 records at a time, make sure you set a correct time range so you don't miss any events

New Email Event

New event for each new Hubspot email event.

New Email Subscriptions Timeline

New event when a new email timeline subscription is added for the portal.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Hubspot and Freshservice?

The HubSpot and Freshservice integration empowers your teams to deliver exceptional customer experiences by syncing sales and IT service data in real-time. Automatically convert HubSpot deals into Freshservice tickets, track customer interactions across platforms, and ensure your support and sales teams stay aligned. This integration reduces manual data entry, accelerates issue resolution, and provides a unified view of customer journeys.

Frequently asked questions

What are the key benefits of integrating HubSpot with Freshservice?

Integrating HubSpot with Freshservice enables seamless data synchronization between sales and IT support teams, reduces manual work, improves communication, and accelerates issue resolution by providing a unified customer view.

How does the integration handle ticket creation from HubSpot?

When a deal or customer inquiry is identified in HubSpot, the integration can automatically create a corresponding ticket in Freshservice, ensuring your support team is immediately notified and can begin working on the issue.

Can I sync customer data between HubSpot and Freshservice in real-time?

Yes, the integration supports real-time synchronization of customer information, deal statuses, and ticket updates, keeping both platforms up-to-date and aligned.

Is any coding required to set up the HubSpot and Freshservice integration?

No coding is necessary. The integration can be set up quickly using pre-built connectors or through simple configuration steps within both platforms.

Will this integration help improve collaboration between sales and support teams?

Absolutely. By sharing data and automating workflows between HubSpot and Freshservice, your sales and support teams can collaborate more effectively, leading to faster resolutions and better customer satisfaction.

Hubspot and Freshservice Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Hubspot and Freshservice?

Frequently asked questions

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