HubSpot
Freshservice

Hubspot and Freshservice Integration

Seamlessly connect HubSpot and Freshservice to streamline your customer support and sales workflows.

Explore Triggers and Actions

New Deal Property Change
New event when a specified property is provided or updated on a deal.
New Deal In Stage
New event for each new deal in a stage.
New Custom Object Property Change
New event when a specified property is provided or updated on a custom object.
New Contact Property Change
New event when a specified property is provided or updated on a contact.
New Company Property Change
New event when a specified property is provided or updated on a company.
Deleted Blog Posts
New event for each deleted blog post.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Hubspot and Freshservice?

The HubSpot and Freshservice integration empowers your teams to deliver exceptional customer experiences by syncing sales and IT service data in real-time. Automatically convert HubSpot deals into Freshservice tickets, track customer interactions across platforms, and ensure your support and sales teams stay aligned. This integration reduces manual data entry, accelerates issue resolution, and provides a unified view of customer journeys.

Connect
HubSpot
and
Freshservice
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What are the key benefits of integrating HubSpot with Freshservice?

Integrating HubSpot with Freshservice enables seamless data synchronization between sales and IT support teams, reduces manual work, improves communication, and accelerates issue resolution by providing a unified customer view.

How does the integration handle ticket creation from HubSpot?

When a deal or customer inquiry is identified in HubSpot, the integration can automatically create a corresponding ticket in Freshservice, ensuring your support team is immediately notified and can begin working on the issue.

Can I sync customer data between HubSpot and Freshservice in real-time?

Yes, the integration supports real-time synchronization of customer information, deal statuses, and ticket updates, keeping both platforms up-to-date and aligned.

Is any coding required to set up the HubSpot and Freshservice integration?

No coding is necessary. The integration can be set up quickly using pre-built connectors or through simple configuration steps within both platforms.

Will this integration help improve collaboration between sales and support teams?

Absolutely. By sharing data and automating workflows between HubSpot and Freshservice, your sales and support teams can collaborate more effectively, leading to faster resolutions and better customer satisfaction.

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