Intercom and Asana Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Create Project

Create a new project in a workspace or team.

Add Task To Section

Add a task to a specific, existing section. This will remove the task from other sections of the project.

Create Subtask

Creates a new subtask and adds it to the parent task.

Create Task Comment

Adds a comment to a task.

Create Task

Creates a new task.

Create Task from Template

Creates a new task from a task template.

Delete Task

Deletes a specific and existing task.

Find Task by ID

Searches for a task by id. Returns the complete task record for a single task.

Get Tasks From Task List

Returns the compact list of tasks in a user’s My Tasks list.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Asana?

Our Intercom-Asana integration empowers your team to effortlessly turn customer conversations into actionable tasks. Automatically create Asana tasks from Intercom messages, assign them to the right team members, and track progress without leaving your inbox. Enhance collaboration, reduce response times, and ensure no customer request falls through the cracks.

Frequently asked questions

How does the Intercom and Asana integration work?

The integration allows you to convert Intercom conversations into Asana tasks directly. You can create, assign, and track tasks within Asana based on customer interactions in Intercom, ensuring seamless workflow between support and project teams.

Can I customize which Intercom messages become Asana tasks?

Yes, you can set rules and filters to specify which conversations or messages trigger task creation in Asana, allowing you to focus on high-priority issues and automate your workflow effectively.

Is task status updated automatically between Asana and Intercom?

While tasks created from Intercom are managed in Asana, updates such as task completion can be reflected back in Intercom to keep your support team informed of progress, enhancing transparency.

Do I need technical skills to set up the integration?

No technical expertise is required. Our integration offers a user-friendly setup process with step-by-step guidance to connect your Intercom and Asana accounts quickly.

Is the integration secure and compliant with data privacy standards?

Absolutely. We prioritize your data security and comply with industry standards to ensure that all information shared between Intercom and Asana is encrypted and handled responsibly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Asana?

Frequently asked questions

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