Intercom and Freshdesk Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Create Company

Create a new company in Freshdesk

Close Ticket

Set a Freshdesk ticket's status to 'Closed'

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Freshdesk?

Our Intercom and Freshdesk integration bridges the gap between two powerful customer support platforms, enabling your team to manage conversations, tickets, and customer data in one streamlined workflow. Sync messages, automate ticket creation, and keep your support agents aligned across channels for faster resolutions and improved customer satisfaction.

Frequently asked questions

What benefits does the Intercom and Freshdesk integration offer?

This integration allows you to synchronize customer conversations from Intercom directly into Freshdesk tickets, ensuring no query goes unanswered. It streamlines workflows by unifying communication channels, reduces manual data entry, and enhances collaboration between support teams.

How do I set up the Intercom and Freshdesk integration?

Simply connect your Intercom and Freshdesk accounts through our integration dashboard. Follow the step-by-step setup guide to authorize access, configure sync preferences, and customize automation rules to fit your support processes.

Can I control which Intercom conversations are synced to Freshdesk?

Yes, you can set filters based on conversation tags, user segments, or message types to ensure only relevant Intercom conversations are converted into Freshdesk tickets, giving you full control over your support workflow.

Will syncing data between Intercom and Freshdesk affect my existing tickets or conversations?

No, the integration is designed to complement your existing workflows without overwriting or disrupting current tickets or conversations. It creates linked records to maintain data integrity across both platforms.

Is the Intercom and Freshdesk integration secure?

Absolutely. We use industry-standard encryption and follow best practices to ensure that all data transferred between Intercom and Freshdesk remains secure and compliant with privacy regulations.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Freshdesk?

Frequently asked questions

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