Intercom
Freshdesk

Conversation Note Generator

Streamline your customer support process by automatically generating notes from new Intercom conversations in Freshdesk. This integration saves time and ensures accurate documentation, allowing your team to focus on delivering exceptional service without missing crucial insights.

When this happens...

New Conversations
Emit new event each time a new conversation is added.

-

automatically do this!

Create Note
Create a note for a specific ticket in Freshdesk
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Explore Triggers and Actions

Triggers
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0
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Actions
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0
)
Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Intercom

and

Freshdesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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Why

Intercom

+

Freshdesk

= Perfect Match

When a new conversation starts in Intercom, a support note is automatically created in Freshdesk, ensuring your team has immediate access to vital customer insights. This seamless integration eliminates the need for manual note-taking, streamlines information sharing, and enhances collaboration between customer support agents. The result is improved efficiency in issue resolution, better-informed support interactions, and enhanced customer satisfaction.

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Built by folks who built

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From voice to workflows, see Ayudo in action.

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