Intercom
Freshdesk

Conversation Note Generator

Streamline your customer support process by automatically generating notes from new Intercom conversations in Freshdesk. This integration saves time and ensures accurate documentation, allowing your team to focus on delivering exceptional service without missing crucial insights.

When this happens...

New Conversations
Emit new event each time a new conversation is added.

-

automatically do this!

Create Note
Create a note for a specific ticket in Freshdesk
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Explore Triggers and Actions

Triggers
(
0
)
Actions
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0
)
New Users
Emit new event each time a new user is added.
New Closed Conversation
Emit new event each time a conversation is closed.
New Unsubscriptions
Emit new event each time a user unsubscribes from receiving emails.
New Reply From User
Emit new event each time a user replies to a conversation.
New Reply From Admin
Emit new event each time an admin replies to a conversation.
New Companies
Emit new event each time a new company is added.
New Conversations
Emit new event each time a new conversation is added.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Freshdesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Intercom

+

Freshdesk

= Perfect Match

When a new conversation starts in Intercom, a support note is automatically created in Freshdesk, ensuring your team has immediate access to vital customer insights. This seamless integration eliminates the need for manual note-taking, streamlines information sharing, and enhances collaboration between customer support agents. The result is improved efficiency in issue resolution, better-informed support interactions, and enhanced customer satisfaction.

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