Intercom and Twilio Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Twilio?

The Intercom and Twilio integration empowers your support and sales teams to deliver personalized, real-time conversations across multiple channels. By combining Intercom’s customer engagement platform with Twilio’s robust communication APIs, you can send SMS, voice calls, and WhatsApp messages directly from Intercom. This integration streamlines workflows, automates outreach, and ensures your customers receive timely, context-rich responses wherever they are.

Frequently asked questions

What benefits does the Intercom and Twilio integration provide?

This integration enables you to engage customers via SMS, voice, and WhatsApp directly from Intercom, improving response times, automating notifications, and creating a unified communication experience across channels.

How do I set up the Intercom and Twilio integration?

To set up, connect your Twilio account within Intercom’s settings, configure your messaging channels, and customize workflows to start sending and receiving messages seamlessly.

Can I automate messaging campaigns using this integration?

Yes, you can create automated messaging workflows in Intercom that leverage Twilio’s SMS and voice capabilities to nurture leads, send reminders, and provide proactive customer support.

Is customer data synchronized between Intercom and Twilio?

Customer interactions and message history are synchronized to provide a complete conversation timeline within Intercom, ensuring your team has full context for every engagement.

Are there any additional costs for using Twilio with Intercom?

While Intercom provides the integration, Twilio charges apply based on your usage of their messaging and voice services. Please refer to Twilio’s pricing for detailed information.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Twilio?

Frequently asked questions

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