Intercom
Twilio

Intercom and Twilio Integration

Connecting Intercom with Twilio helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Intercom and Twilio, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Get Call
Return call resource of an individual call
Download Recording Media
Download a recording media file
Delete Message
Delete a message record from your account
Create Verification Service
Create a verification service for sending SMS verifications
Delete Call
Remove a call record from your account
Check Verification Token
Check if user-provided token is correct
Make a Phone Call
Make a phone call passing text, a URL, or an application

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Twilio?

With Ayudo, Intercom and Twilio collaborate natively so your team can act on conversations right where they manage sms. The integration respects rate limits and retries gracefully so the pipeline stays stable even at peak times. This gives your team better visibility, faster follow ups, and cleaner reporting across both systems. For example, SMS notifications when users reply SMS alerts for new customer conversations

Connect
Intercom
and
Twilio
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Intercom with Twilio?

A straightforward win is Send welcome SMS to new users. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event each time a user unsubscribes from receiving emails. and then perform List Messages in Twilio?

Yes, you can set up a workflow so that when trigger new event each time a user unsubscribes from receiving emails., Ayudo carries out List Messages in Twilio. You control filters and field mappings so only the right events trigger the action.

Can we start from Twilio and drive Reply To Conversation in Intercom?

Absolutely. When trigger new event when you add a new phone number to your account, Ayudo can run Reply To Conversation in Intercom so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

How customizable is setup for Intercom and Twilio integration?

Setup is guided and code free and you can define field mappings, filters, and schedules. You also control who can create or approve workflows so the process stays governed.

What problems does connecting Intercom and Twilio actually solve?

Bringing the two apps together removes manual updates and missing context so your team can move faster. Ayudo keeps critical records aligned and cuts down on app switching which improves response times, data quality, and accountability.

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