Intercom
Zendesk

Intercom and Zendesk Integration

Connecting Intercom with Zendesk helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Intercom and Zendesk, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Update Ticket
Updates a ticket. See the documentation
Search Tickets
Searches for tickets using Zendesk's search API. See the documentation
Get Ticket Info
Retrieves information about a specific ticket. See the documentation
List Tickets
Retrieves a list of tickets. See the documentation
Delete Ticket
Deletes a ticket. See the documentation
Create Ticket
Creates a ticket. See the documentation

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Zendesk?

With Ayudo, Intercom and Zendesk collaborate natively so your team can act on conversations right where they manage tickets. Every workflow is transparent with run history and error handling so your admins can trust the results. This gives your team better visibility, faster follow ups, and cleaner reporting across both systems. For example, Create support tickets from qualified leads Create support tickets for new companies

Connect
Intercom
and
Zendesk
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Intercom with Zendesk?

A straightforward win is Create support tickets for new users. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event each time a conversation is closed. and then perform Update Ticket in Zendesk?

Yes, you can set up a workflow so that when trigger new event each time a conversation is closed., Ayudo carries out Update Ticket in Zendesk. You control filters and field mappings so only the right events trigger the action.

Can we start from Zendesk and drive Send Message To Contact in Intercom?

Absolutely. When trigger new event when a ticket is created, Ayudo can run Send Message To Contact in Intercom so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Can we control which fields sync between Intercom and Zendesk?

Yes, you can pick the exact fields to move, set conditions, and choose one way or two way sync. You can also add filters by status or tags and decide who gets notified when changes happen.

What problems does connecting Intercom and Zendesk actually solve?

It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.

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