Intercom
Zendesk

Conversation Ticket Bridge

Seamlessly transform customer conversations in Intercom into actionable support tickets in Zendesk. This integration ensures that no inquiry goes unanswered, streamlining your support process and enhancing customer satisfaction by creating a more efficient workflow.

When this happens...

New Conversations
Emit new event each time a new conversation is added.

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk
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Explore Triggers and Actions

Triggers
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0
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Actions
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Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Zendesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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Why

Intercom

+

Zendesk

= Perfect Match

When new conversations are initiated in Intercom, support tickets are automatically generated in Zendesk to streamline your customer service process. This seamless integration bridges communication and support, allowing your team to respond quickly to inquiries while keeping all relevant information in one place. The result is enhanced team efficiency, quicker resolution times for customer issues, and improved overall customer satisfaction.

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