Intercom and Zendesk Integration

Explore Triggers and Actions

New Users

New event each time a new user is added.

New Closed Conversation

New event each time a conversation is closed.

New Unsubscriptions

New event each time a user unsubscribes from receiving emails.

New Reply From User

New event each time a user replies to a conversation.

New Reply From Admin

New event each time an admin replies to a conversation.

New Companies

New event each time a new company is added.

New Conversations

New event each time a new conversation is added.

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Zendesk?

Our Intercom-Zendesk integration bridges the gap between two powerful customer support platforms. Sync conversations, tickets, and customer data effortlessly to provide a consistent and efficient support experience. Whether your team uses Intercom’s live chat or Zendesk’s ticketing system, this integration ensures all interactions are centralized, reducing response times and improving customer satisfaction.

Frequently asked questions

What benefits does the Intercom and Zendesk integration offer?

The integration enables real-time syncing of conversations and tickets between Intercom and Zendesk, allowing your support teams to collaborate seamlessly and respond faster to customer inquiries.

How do I set up the integration between Intercom and Zendesk?

You can set up the integration by connecting your Intercom and Zendesk accounts through our platform’s integration dashboard. Follow the step-by-step guide to authorize access and configure syncing preferences.

Will customer data be synced securely between Intercom and Zendesk?

Yes, all data transferred between Intercom and Zendesk is encrypted and handled in compliance with industry-standard security protocols to ensure your customer information remains safe.

Can I customize which data is shared between Intercom and Zendesk?

Absolutely. The integration allows you to select specific data types, such as conversations, tickets, or user profiles, to sync based on your team’s workflow requirements.

Is technical support available if I encounter issues with the integration?

Yes, our dedicated support team is available to assist you with any questions or technical issues related to the Intercom-Zendesk integration.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Zendesk?

Frequently asked questions

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