Jira Service Desk & Gmail Integration | Streamline Customer Support

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Update Signature for Primary Email Address

Update the signature for the primary email address

Update Signature for Email in Organization

Update the signature for a specific email address in an organization

Send Email

Send an email from your Google Workspace email account

Remove Label from Email

Remove label(s) from an email message

List Labels

List all the existing labels in the connected account

Download Attachment

Download an attachment by attachmentId to the /tmp directory

Find Email

Find an email using Google's Search Engine

Archive Email

Archive an email message

Create Label

Create a new label in the connected account

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Gmail?

Our Jira Service Desk and Gmail integration allows support teams to manage customer requests directly from their Gmail inbox. Automatically convert emails into Jira tickets, track issue status, and respond without switching platforms. This integration ensures faster response times, better organization, and enhanced collaboration between support agents and customers.

Frequently asked questions

How does the Jira Service Desk and Gmail integration work?

The integration automatically converts incoming Gmail messages into Jira Service Desk tickets. Support agents can view, update, and respond to these tickets directly from Gmail or Jira, ensuring seamless communication and efficient issue tracking.

Can I customize how emails are converted into Jira tickets?

Yes, you can set up rules and filters to customize which emails become tickets, assign priorities, and route them to specific teams or agents based on your workflow requirements.

Is it possible to reply to Jira tickets from Gmail?

Absolutely. Replies sent from Gmail are synchronized with the corresponding Jira Service Desk ticket, keeping all communication centralized and up to date.

Does this integration support attachments from emails?

Yes, attachments included in Gmail messages are automatically added to the Jira Service Desk tickets, ensuring all relevant information is available for your support team.

Is the integration secure and compliant with data privacy standards?

Our integration uses secure authentication protocols and complies with industry-standard data privacy regulations to protect your information and maintain confidentiality.

Jira Service Desk and Gmail Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Gmail?

Frequently asked questions

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