Okta
Freshdesk
Okta and Freshdesk Integration
Seamlessly connect Okta’s identity management with Freshdesk’s customer support platform to enhance security and streamline user access.
Seamlessly connect Okta’s identity management with Freshdesk’s customer support platform to enhance security and streamline user access.
The Okta and Freshdesk integration enables organizations to unify user authentication and support workflows. By leveraging Okta’s single sign-on (SSO) and user provisioning capabilities, your support agents can securely access Freshdesk without managing separate credentials. This integration simplifies user management, improves security compliance, and accelerates onboarding and offboarding processes within your customer support environment.
This integration offers streamlined user access through single sign-on, centralized user provisioning and deprovisioning, enhanced security with multi-factor authentication, and improved operational efficiency by reducing manual account management.
Okta acts as the identity provider, allowing users to authenticate once and gain secure access to Freshdesk without entering separate credentials. This reduces password fatigue and enhances security by enforcing Okta’s authentication policies.
Yes, the integration supports automated user provisioning and deprovisioning. When users are added or removed in Okta, their Freshdesk accounts are automatically created or disabled accordingly, ensuring up-to-date access control.
Absolutely. Since Okta manages authentication, you can enforce MFA policies for Freshdesk access, adding an extra layer of security to protect sensitive customer support data.
You need administrative access to both Okta and Freshdesk accounts. Configuration involves setting up Freshdesk as an application in Okta, enabling SSO, and configuring user provisioning settings. Detailed setup guides are available to assist with the process.
