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RingCentral
Zoho Desk

Ringcentral and Zoho Desk Integration

Seamlessly connect RingCentral with Zoho Desk to streamline your customer support and communication workflows.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Add Ticket Attachment
Attaches a file to a ticket.
Create Contact
Creates a contact in your help desk portal.
Create Account
Creates an account in your help desk portal.
Add Ticket Comment
Adds a comment to a ticket.
Create Ticket
Creates a ticket in your helpdesk.
Find Contact
Searches for contacts in your help desk portal.
Find or Create Contact
Finds or create a contact.
Search Ticket
Searches for tickets in your help desk.
Send E-Mail Reply
Sends an email reply.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

Identify Contacts from Messages
Automatically find contacts for every outbound message event.
Streamlined Support Ticket Search
Automatically find help desk tickets linked to new messages.
Streamline Missed Call Follow-Ups
Automatically link missed calls to ticket attachments.
Streamline SMS Ticketing Support
Instantly convert SMS into comments for your support tickets.
Instantly Locate Caller Details
Quickly access contact details during incoming calls.
Streamlined Ticket Updates
Automate ticket management based on call recordings for efficiency.
Enhance Missed Call Management
Instantly update contacts after missed calls for improved follow-ups.
Instant Contact Update via SMS
Automatically refresh contact details on new incoming messages.
Identify Missed Calls Instantly
Effortlessly connect missed calls to the right contacts.

What can Ayudo do with Ringcentral and Zoho Desk?

The RingCentral and Zoho Desk integration empowers your support team by unifying voice communication with your help desk platform. Instantly access call details, record interactions, and manage tickets without switching apps. Enhance customer experience with real-time call logging, click-to-dial, and automatic ticket creation from calls, ensuring faster resolution and improved agent productivity.

Connect
RingCentral
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Zoho Desk
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

What benefits does the RingCentral and Zoho Desk integration offer?

This integration centralizes communication and support by linking RingCentral's telephony features with Zoho Desk's ticketing system. It enables automatic call logging, click-to-call functionality, and streamlined ticket management, resulting in faster response times and improved customer satisfaction.

How do I set up the RingCentral integration with Zoho Desk?

To set up the integration, navigate to the Zoho Desk marketplace, find the RingCentral app, and follow the installation prompts. You will need to authenticate your RingCentral account and configure call logging and notification preferences to start syncing calls with your tickets.

Can I make calls directly from Zoho Desk using RingCentral?

Yes, the integration allows agents to initiate calls directly from the Zoho Desk interface using RingCentral’s click-to-dial feature, enhancing efficiency by reducing the need to switch between applications.

Are call recordings and details accessible within Zoho Desk tickets?

Absolutely. All inbound and outbound calls made through RingCentral are automatically logged in Zoho Desk tickets, including call duration, timestamps, and recordings, providing agents with complete context for each customer interaction.

Is this integration suitable for teams of all sizes?

Yes, the RingCentral and Zoho Desk integration is scalable and designed to support businesses ranging from small teams to large enterprises, helping any support team improve communication and ticket resolution workflows.

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