Slack and Freshdesk Integration

Explore Triggers and Actions

New User Mention (Instant)

New event when a username or specific keyword is mentioned in a channel.

New Saved Message (Instant)

New event when a message is saved.

New User Added (Instant)

New event when a new member joins a workspace.

New Reaction Added (Instant)

New event when a member has added an emoji reaction to a message.

New Keyword Mention (Instant)

New event when a specific keyword is mentioned in a channel.

New Direct Message (Instant)

New event when a message was posted in a direct message channel.

New Interaction Events (Instant)

New events on new Slack interactivity events sourced from Block Kit interactive elements.

New Channel Created (Instant)

New event when a new channel is created.

New Message In Channels (Instant)

New event when a new message is posted to one or more channels.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

Keyword Mention Support Tickets

Support tickets from Slack keyword mentions

Slack User to Support Contact

Create support contacts from new Slack users

Slack Message Support Tickets

Create support tickets from Slack messages

What can Ayudo do with Slack and Freshdesk?

Our Slack and Freshdesk integration empowers your support team to receive, manage, and respond to Freshdesk tickets directly within Slack. Stay updated with real-time notifications, assign tickets, and collaborate effortlessly without switching platforms. Enhance productivity and ensure faster resolution times by bringing your customer conversations and internal communications together.

Frequently asked questions

How do I connect Slack with Freshdesk?

To connect Slack with Freshdesk, install the Freshdesk app from the Slack App Directory, then authenticate your Freshdesk account within Slack. Follow the setup prompts to customize notifications and permissions.

Can I receive Freshdesk ticket notifications in specific Slack channels?

Yes, you can configure ticket notifications to appear in any Slack channel or direct message, allowing your team to stay informed where it’s most convenient.

Is it possible to create and update Freshdesk tickets directly from Slack?

Absolutely! You can create new tickets, add notes, and update ticket statuses right from Slack using simple commands and message actions.

Does the integration support multiple Freshdesk accounts or Slack workspaces?

The integration supports connecting multiple Freshdesk accounts and Slack workspaces, making it ideal for teams managing various brands or departments.

Is my data secure when using the Slack and Freshdesk integration?

Yes, all data transmitted between Slack and Freshdesk is encrypted and handled according to industry-standard security protocols to ensure your information remains safe.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Slack and Freshdesk?

Frequently asked questions

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