Slack

Freshdesk

Keyword Mention Support Tickets

Streamline your support process by automatically creating Freshdesk tickets from keyword mentions in Slack. This integration ensures that crucial customer feedback is captured instantly, allowing your team to respond promptly and improve satisfaction without the hassle of manual ticket entry.

When this happens...

New Keyword Mention (Instant)

Emit new event when a specific keyword is mentioned in a channel

automatically do this!

Create Ticket

Create a new ticket in Freshdesk

Get Started See Ayudo in action

Explore Triggers and Actions

New User Mention (Instant)

Emit new event when a username or specific keyword is mentioned in a channel

New Saved Message (Instant)

Emit new event when a message is saved

New User Added (Instant)

Emit new event when a new member joins a workspace

New Reaction Added (Instant)

Emit new event when a member has added an emoji reaction to a message

New Keyword Mention (Instant)

Emit new event when a specific keyword is mentioned in a channel

New Direct Message (Instant)

Emit new event when a message was posted in a direct message channel

New Interaction Events (Instant)

Emit new events on new Slack interactivity events sourced from Block Kit interactive elements

New Channel Created (Instant)

Emit new event when a new channel is created

New Message In Channels (Instant)

Emit new event when a new message is posted to one or more channels

Verify Slack Signature

Verify requests from Slack using a unique app secret

Upload File

Upload a file

Update Profile

Update basic profile field such as name or title

Update Message

Update a message

Update Groups Members

Update the list of users for a User Group

Set Status

Set the current status for a user

List Replies

Retrieve a thread of messages posted to a conversation

Send a Large Message (3000+ characters)

Send a large message (more than 3000 characters) to a channel, group or user

Set Channel Topic

Set the topic on a selected channel

About the apps

Learn more about

Slack

and

Freshdesk

, and how they work together to automate your workflows.

About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

Similar integrations

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Slack

+

Freshdesk

= Perfect Match

When a keyword is mentioned in Slack, a support ticket is automatically created in Freshdesk, ensuring that customer issues are promptly addressed. This seamless integration eliminates the risk of missed requests, centralizes communication, and allows your support team to act swiftly on critical keywords. The result is enhanced response times, improved customer satisfaction, and a more efficient workflow that keeps your team focused on what matters most: delivering exceptional support.

Keyword Mention Support Tickets

Explore Triggers and Actions

About the apps

About

Slack

About

Freshdesk

Why

Slack

+

Freshdesk

= Perfect Match

Popular App Usecases

Built by folks who built

AI That Works for Support Teams