Slack
Intercom

Slack and Intercom Integration

Connecting Slack with Intercom helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Slack and Intercom, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New User Mention (Instant)
Emit new event when a username or specific keyword is mentioned in a channel
New Saved Message (Instant)
Emit new event when a message is saved
New User Added (Instant)
Emit new event when a new member joins a workspace
New Reaction Added (Instant)
Emit new event when a member has added an emoji reaction to a message
New Keyword Mention (Instant)
Emit new event when a specific keyword is mentioned in a channel
New Direct Message (Instant)
Emit new event when a message was posted in a direct message channel
New Interaction Events (Instant)
Emit new events on new Slack interactivity events sourced from Block Kit interactive elements
New Channel Created (Instant)
Emit new event when a new channel is created
New Message In Channels (Instant)
Emit new event when a new message is posted to one or more channels
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Slack and Intercom?

When Slack works alongside Intercom, your channels finally talk to your conversations, cutting response times and context switching. Field mapping, conditional rules, and two way options help you control how data flows and who is notified. Your agents spend time solving problems instead of stitching tools together, and your data stays consistent. For example, Get Slack notifications for new companies Notify teams of new user activity

Connect
Slack
and
Intercom
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Slack with Intercom?

A straightforward win is Message customers from keyword mentions. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event when a new channel is created and then perform Upsert Contact in Intercom?

Yes, you can set up a workflow so that when trigger new event when a new channel is created, Ayudo carries out Upsert Contact in Intercom. You control filters and field mappings so only the right events trigger the action.

Can we start from Intercom and drive Set Status in Slack?

Absolutely. When trigger new event each time a new tag is added to a lead., Ayudo can run Set Status in Slack so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Is the sync one way or two way between Slack and Intercom?

You can configure one way or two way sync, set field mappings, and add rules to include or exclude records by status, priority, or labels so the data stays relevant and clean.

What problems does connecting Slack and Intercom actually solve?

It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.

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