Slack and Intercom Integration

Explore Triggers and Actions

New User Mention (Instant)

New event when a username or specific keyword is mentioned in a channel.

New Saved Message (Instant)

New event when a message is saved.

New User Added (Instant)

New event when a new member joins a workspace.

New Reaction Added (Instant)

New event when a member has added an emoji reaction to a message.

New Keyword Mention (Instant)

New event when a specific keyword is mentioned in a channel.

New Direct Message (Instant)

New event when a message was posted in a direct message channel.

New Interaction Events (Instant)

New events on new Slack interactivity events sourced from Block Kit interactive elements.

New Channel Created (Instant)

New event when a new channel is created.

New Message In Channels (Instant)

New event when a new message is posted to one or more channels.

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Slack and Intercom?

Our Slack and Intercom integration empowers your support and sales teams to receive, manage, and respond to Intercom conversations directly within Slack. Stay updated on customer inquiries in real-time, assign conversations, and collaborate effortlessly without switching apps. Enhance response times, improve team coordination, and deliver exceptional customer experiences with this powerful integration.

Frequently asked questions

How does the Slack and Intercom integration work?

The integration connects your Intercom inbox with Slack channels or direct messages, allowing you to receive notifications, reply to conversations, and assign tickets directly from Slack. This ensures your team stays informed and responsive without leaving their communication hub.

Can I customize which Intercom conversations appear in Slack?

Yes, you can set up filters to control which conversations trigger Slack notifications based on criteria like tags, conversation status, or customer segments, ensuring your team only receives relevant updates.

Is it possible to reply to Intercom messages from Slack?

Absolutely. You can respond to customer messages directly within Slack, and your replies will sync back to Intercom in real-time, maintaining a unified conversation history.

Does the integration support multiple Slack channels and Intercom teams?

Yes, you can connect multiple Slack channels to different Intercom teams or inboxes, enabling tailored notifications and collaboration for various departments or projects.

Is the Slack and Intercom integration secure?

Security is our priority. The integration uses OAuth for authentication and adheres to industry-standard encryption protocols to protect your data during transmission and storage.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Slack and Intercom?

Frequently asked questions

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