Stripe and Freshdesk Integration

Explore Triggers and Actions

Subscription Updated

New event on a new subscription is updated.

New Subscription

New event for each new subscription.

New Invoice

New event for each new invoice.

New Payment

New event for each new payment.

New Failed Payment

New event for each new failed payment.

New Abandoned Cart

New event when a customer abandons their cart.

New Dispute

New event for each new dispute.

New Customer

New event for each new customer.

New Failed Invoice Payment

New event for each new failed invoice payment.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Stripe and Freshdesk?

The Stripe and Freshdesk integration empowers your support team by bringing payment data directly into your Freshdesk tickets. Instantly access transaction details, manage refunds, and resolve billing issues without switching platforms. Enhance customer satisfaction with faster, informed responses and a unified view of payment and support information.

Frequently asked questions

What benefits does the Stripe and Freshdesk integration offer?

This integration enables support agents to view Stripe payment details within Freshdesk tickets, process refunds, and handle billing inquiries efficiently, reducing response times and improving customer experience.

How do I connect Stripe to Freshdesk?

Simply navigate to the Freshdesk marketplace, find the Stripe integration app, and follow the setup wizard to authenticate your Stripe account and configure settings.

Can I issue refunds directly from Freshdesk using this integration?

Yes, the integration allows your support team to initiate refunds within Freshdesk tickets without needing to log into Stripe separately.

Is payment data secure when using the Stripe and Freshdesk integration?

Absolutely. The integration uses secure API connections and adheres to Stripe's and Freshdesk's strict security standards to protect your payment and customer data.

Does this integration support multiple Stripe accounts?

Currently, the integration supports connecting one Stripe account per Freshdesk instance, but you can manage multiple accounts by setting up separate Freshdesk portals if needed.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Stripe and Freshdesk?

Frequently asked questions

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