Twilio + Microsoft Outlook Integration | Streamline SMS Messaging

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Download Attachment

Downloads an attachment to the /tmp directory.

Add Label to Email

Adds a label/category to an email in Microsoft Outlook.

Approve Workflow

Suspend the workflow until approved by email.

Create Contact

Add a contact to the root Contacts folder,

Create Draft Email

Create a draft email,

Find Contacts

Finds contacts with the given search string.

List Contacts

Get a contact collection from the default contacts folder,

List Folders

Retrieves a list of all folders in Microsoft Outlook.

List Labels

Get all the labels/categories that have been defined for a user.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Microsoft Outlook?

The Twilio and Microsoft Outlook integration empowers users to send and receive SMS messages directly from their Outlook inbox. This powerful connection enables businesses to enhance customer engagement, automate notifications, and manage communications without switching between platforms. With real-time syncing and easy setup, you can keep all your messages organized and accessible within Outlook while leveraging Twilio’s robust messaging capabilities.

Frequently asked questions

How do I set up the Twilio integration with Microsoft Outlook?

To set up the integration, install the Twilio add-in from the Microsoft AppSource within Outlook. Then, connect your Twilio account by entering your API credentials. Once connected, you can start sending and receiving SMS messages directly from your Outlook interface.

Can I send SMS messages to multiple recipients at once?

Yes, the integration supports bulk messaging. You can select multiple contacts or use distribution lists within Outlook to send SMS messages simultaneously through Twilio.

Is my data secure when using this integration?

Absolutely. Both Twilio and Microsoft Outlook adhere to strict security protocols and compliance standards, including data encryption and secure authentication, ensuring your communications and data remain protected.

Will SMS conversations be saved in Outlook?

Yes, all SMS conversations sent and received via the integration are logged and saved within your Outlook mailbox, making it easy to track communication history alongside your emails.

Does this integration support automated messaging or workflows?

While the basic integration focuses on manual messaging within Outlook, you can extend functionality using Twilio’s APIs and Microsoft Power Automate to create custom automated workflows and notifications.

Twilio and Microsoft Outlook Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Microsoft Outlook?

Frequently asked questions

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