Twilio
WhatsApp Business

Twilio and WhatsApp Business Integration

Connecting Twilio with WhatsApp Business helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Twilio and WhatsApp Business, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Send Voice Message
Sends a voice message
Send Text Using Template
Send a text message using a pre-defined template
Send Text Message
Sends a text message
List Message Templates
Lists message templates

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and WhatsApp Business?

Twilio and WhatsApp Business rarely share context out of the box - Ayudo bridges the gap so sms sync cleanly with whatsapp messages. Every workflow is transparent with run history and error handling so your admins can trust the results. This gives your team better visibility, faster follow ups, and cleaner reporting across both systems. For example, Bridge WhatsApp messages with SMS Bridge SMS with WhatsApp messaging

Connect
Twilio
and
WhatsApp Business
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Twilio with WhatsApp Business?

A straightforward win is Bridge WhatsApp messages with SMS. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event each time a call to the phone number is completed and then perform Send Voice Message in WhatsApp Business?

Yes, you can set up a workflow so that when trigger new event each time a call to the phone number is completed, Ayudo carries out Send Voice Message in WhatsApp Business. You control filters and field mappings so only the right events trigger the action.

Can we start from WhatsApp Business and drive List Messages in Twilio?

Absolutely. When trigger new event when a new message is sent or received, Ayudo can run List Messages in Twilio so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Can we control which fields sync between Twilio and WhatsApp Business?

Setup is guided and code free and you can define field mappings, filters, and schedules. You also control who can create or approve workflows so the process stays governed.

What problems does connecting Twilio and WhatsApp Business actually solve?

Bringing the two apps together removes manual updates and missing context so your team can move faster. Ayudo keeps critical records aligned and cuts down on app switching which improves response times, data quality, and accountability.

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