Twilio and WhatsApp Business Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Send Voice Message

Sends a voice message

Send Text Using Template

Send a text message using a pre-defined template

Send Text Message

Sends a text message

List Message Templates

Lists message templates

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Whatsapp Business?

Our integration between Twilio and WhatsApp Business empowers your business to deliver personalized, scalable messaging experiences. Leverage Twilio’s robust API platform combined with WhatsApp’s global reach to automate notifications, customer support, and marketing campaigns—all within a secure and reliable environment.

Frequently asked questions

What benefits does the Twilio and WhatsApp Business integration offer?

This integration allows businesses to send automated, personalized messages via WhatsApp using Twilio’s API, enabling real-time customer engagement, improved support, and streamlined communication workflows.

How do I get started with the Twilio and WhatsApp Business integration?

Begin by creating a WhatsApp Business account and linking it with your Twilio console. Then, configure your messaging workflows using Twilio’s API to start sending and receiving WhatsApp messages.

Is the integration secure and compliant with data privacy regulations?

Yes, both Twilio and WhatsApp Business adhere to strict security standards and compliance requirements, ensuring your customer data is protected and messaging is encrypted end-to-end.

Can I automate customer support conversations using this integration?

Absolutely. You can build chatbots or integrate with CRM systems via Twilio to automate responses, route inquiries, and provide 24/7 customer support on WhatsApp.

Are there any costs associated with using Twilio and WhatsApp Business together?

Costs depend on Twilio’s messaging rates and WhatsApp Business fees. Twilio charges per message sent or received, and WhatsApp may have additional costs based on message templates and usage. Please refer to Twilio’s pricing page for detailed information.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Whatsapp Business?

Frequently asked questions

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