Connecting Twilio with Zendesk helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Twilio and Zendesk, enabling faster workflows, better collaboration, and improved customer experiences.
By linking Twilio with Zendesk, Ayudo makes everyday work smoother so updates to sms immediately inform tickets. Every workflow is transparent with run history and error handling so your admins can trust the results. Your agents spend time solving problems instead of stitching tools together, and your data stays consistent. For example, SMS reminders for pending tickets SMS updates when tickets resolve
A straightforward win is SMS reminders for pending tickets. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.
Yes, you can set up a workflow so that when trigger new event every time an SMS is sent to the phone number set, Ayudo carries out Get Ticket Info in Zendesk. You control filters and field mappings so only the right events trigger the action.
Absolutely. When trigger new event when a ticket has been updated, Ayudo can run List Transcripts in Twilio so both systems stay aligned and the next step happens without waiting on someone to copy updates over.
Setup is guided and code free and you can define field mappings, filters, and schedules. You also control who can create or approve workflows so the process stays governed.
It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.
