Connecting WhatsApp Business with Freshdesk helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between WhatsApp Business and Freshdesk, enabling faster workflows, better collaboration, and improved customer experiences.
WhatsApp Business and Freshdesk rarely share context out of the box - Ayudo bridges the gap so whatsapp messages sync cleanly with tickets. The integration respects rate limits and retries gracefully so the pipeline stays stable even at peak times. The result is less swivel chair work and a sharper customer experience because context is always on hand. For example, Send templated WhatsApp messages for support Send WhatsApp messages to support contacts
A straightforward win is Send WhatsApp notifications for new tickets. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.
Yes, you can set up a workflow so that when trigger new event when a new message is sent or received, Ayudo carries out Create Contact in Freshdesk. You control filters and field mappings so only the right events trigger the action.
Absolutely. When trigger new event when a ticket is created in Freshdesk, Ayudo can run Send Text Message in WhatsApp Business so both systems stay aligned and the next step happens without waiting on someone to copy updates over.
Yes, you can pick the exact fields to move, set conditions, and choose one way or two way sync. You can also add filters by status or tags and decide who gets notified when changes happen.
The integration reduces duplicate entry and makes key context available where your team already works. Ayudo syncs important updates automatically which shortens handoffs and prevents avoidable mistakes.
