WhatsApp Support Contact Creator

Streamline your customer support by automatically creating Freshdesk contacts from new messages in WhatsApp Business. This integration ensures that every inquiry is logged instantly, enhancing your response efficiency and allowing your team to provide personalized support without missing a beat.

When this happens...

New Message Sent

Emit new event when a new message is sent or received

automatically do this!

Create Contact

Create a new contact in Freshdesk

Get Started See Ayudo in action

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

WhatsApp Business

and

Freshdesk

, and how they work together to automate your workflows.

About

WhatsApp Business

WhatsApp Business is a communication platform for SMBs to connect with customers, providing tools for support, marketing, and business profiles.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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Why

WhatsApp Business

+

Freshdesk

= Perfect Match

When a new message is sent in WhatsApp Business, a support contact is automatically created in Freshdesk, ensuring your customer service team has up-to-date information at their fingertips. This seamless integration eliminates manual data entry, streamlines contact management, and allows your team to respond faster to customer inquiries. The result is enhanced customer support efficiency, quicker resolution times, and improved customer satisfaction.