WhatsApp Business & Jira Integration | Streamline Support & Issue Tracking

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Jira?

Our WhatsApp Business and Jira integration empowers your team to convert customer conversations into actionable Jira issues instantly. Automate ticket creation, update issue statuses directly from WhatsApp chats, and keep your support and development teams perfectly synchronized. Enhance collaboration, reduce response times, and improve customer satisfaction by bridging communication and project management effortlessly.

Frequently asked questions

How does the WhatsApp Business and Jira integration work?

The integration connects your WhatsApp Business account with Jira, allowing messages from customers to be automatically converted into Jira issues. Updates and comments on Jira tickets can be sent back to WhatsApp, ensuring seamless two-way communication between your support and development teams.

Can I customize which WhatsApp messages create Jira issues?

Yes, you can set up filters and rules to determine which incoming WhatsApp messages trigger the creation of Jira issues based on keywords, message types, or customer profiles, ensuring only relevant conversations become tickets.

Is it possible to update Jira issue statuses directly from WhatsApp?

Absolutely. The integration supports updating issue statuses, adding comments, and assigning tasks directly through WhatsApp messages, making it easier for your team to manage workflows without switching platforms.

Does this integration support multiple WhatsApp Business numbers and Jira projects?

Yes, you can connect multiple WhatsApp Business numbers to different Jira projects, allowing you to manage various teams, departments, or product lines efficiently within a single integration setup.

Is my data secure when using the WhatsApp Business and Jira integration?

We prioritize your data security by using encrypted connections and complying with industry standards. All data transfers between WhatsApp Business and Jira are secured to protect your customer information and internal workflows.

Whatsapp Business and Jira Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Jira?

Frequently asked questions

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