WhatsApp Business & Jira Integration | Streamline Support & Issue Tracking

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Jira?

Our WhatsApp Business and Jira integration empowers your team to convert customer conversations into actionable Jira issues instantly. Automate ticket creation, update issue statuses directly from WhatsApp chats, and keep your support and development teams perfectly synchronized. Enhance collaboration, reduce response times, and improve customer satisfaction by bridging communication and project management effortlessly.

Frequently asked questions

How does the WhatsApp Business and Jira integration work?

The integration connects your WhatsApp Business account with Jira, allowing messages from customers to be automatically converted into Jira issues. Updates and comments on Jira tickets can be sent back to WhatsApp, ensuring seamless two-way communication between your support and development teams.

Can I customize which WhatsApp messages create Jira issues?

Yes, you can set up filters and rules to determine which incoming WhatsApp messages trigger the creation of Jira issues based on keywords, message types, or customer profiles, ensuring only relevant conversations become tickets.

Is it possible to update Jira issue statuses directly from WhatsApp?

Absolutely. The integration supports updating issue statuses, adding comments, and assigning tasks directly through WhatsApp messages, making it easier for your team to manage workflows without switching platforms.

Does this integration support multiple WhatsApp Business numbers and Jira projects?

Yes, you can connect multiple WhatsApp Business numbers to different Jira projects, allowing you to manage various teams, departments, or product lines efficiently within a single integration setup.

Is my data secure when using the WhatsApp Business and Jira integration?

We prioritize your data security by using encrypted connections and complying with industry standards. All data transfers between WhatsApp Business and Jira are secured to protect your customer information and internal workflows.

Whatsapp Business and Jira Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Jira?

Frequently asked questions

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