WhatsApp Business

Twilio

Whatsapp Business and Twilio Integration

Seamlessly connect your WhatsApp Business account with Twilio to automate messaging, enhance customer engagement, and scale your communication effortlessly.

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Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Twilio?

Our integration between WhatsApp Business and Twilio empowers businesses to leverage the world's most popular messaging app through Twilio's robust API platform. This connection enables automated notifications, customer support, and personalized messaging at scale, all while maintaining compliance with WhatsApp's policies. Whether you're sending appointment reminders, order updates, or promotional messages, this integration simplifies communication and boosts customer satisfaction.

Frequently asked questions

What is the WhatsApp Business and Twilio integration?

It is a seamless connection that allows businesses to send and receive WhatsApp messages using Twilio's API, enabling automated and scalable communication through WhatsApp Business.

How do I set up the integration between WhatsApp Business and Twilio?

To set up the integration, you need to create a WhatsApp Business account, apply for access through Twilio's WhatsApp Business API, and configure your messaging workflows within the Twilio Console.

Can I automate customer conversations using this integration?

Yes, Twilio's platform supports automation through programmable messaging, chatbots, and workflows, allowing you to deliver timely, personalized responses via WhatsApp.

Is the integration compliant with WhatsApp's messaging policies?

Absolutely. Twilio ensures all messages sent via the WhatsApp Business API comply with WhatsApp's guidelines, including template message approvals and user opt-in requirements.

What types of messages can I send using WhatsApp Business with Twilio?

You can send session messages for real-time conversations and template messages for notifications like appointment reminders, shipping updates, and promotional content, all managed through Twilio.

Whatsapp Business and Twilio Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Twilio?

Frequently asked questions

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