WhatsApp Business Integration with Zoho Desk | Streamline Customer Support

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Zoho Desk?

The WhatsApp Business and Zoho Desk integration empowers your support team to manage customer conversations directly within Zoho Desk. This integration enables real-time messaging, automated ticket creation from WhatsApp chats, and centralized customer interaction history, ensuring faster response times and improved customer satisfaction. By unifying your communication platforms, you can provide personalized support, track issues efficiently, and enhance your overall customer service workflow.

Frequently asked questions

How does the WhatsApp Business and Zoho Desk integration work?

This integration connects your WhatsApp Business account with Zoho Desk, allowing incoming WhatsApp messages to automatically create support tickets. Support agents can respond to customers directly from Zoho Desk, keeping all interactions organized in one place.

Can I automate responses to WhatsApp messages using Zoho Desk?

Yes, you can set up automated workflows and canned responses within Zoho Desk to quickly address common customer queries received via WhatsApp, improving efficiency and response times.

Is customer chat history from WhatsApp accessible in Zoho Desk?

Absolutely. All WhatsApp conversations linked to support tickets are stored within Zoho Desk, providing your agents with full context and history to deliver personalized support.

What are the prerequisites for integrating WhatsApp Business with Zoho Desk?

You need an active WhatsApp Business account and a Zoho Desk subscription. Additionally, you must have administrative access to configure the integration settings within Zoho Desk.

Does the integration support multimedia messages like images and videos?

Yes, the integration supports sending and receiving multimedia content such as images, videos, and documents through WhatsApp within Zoho Desk tickets.

Whatsapp Business and Zoho Desk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Zoho Desk?

Frequently asked questions

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