Zendesk and Slack Integration

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Verify Slack Signature

Verify requests from Slack using a unique app secret

Upload File

Upload a file

Update Profile

Update basic profile field such as name or title

Update Message

Update a message

Update Groups Members

Update the list of users for a User Group

Set Status

Set the current status for a user

List Replies

Retrieve a thread of messages posted to a conversation

Send a Large Message (3000+ characters)

Send a large message (more than 3000 characters) to a channel, group or user

Set Channel Topic

Set the topic on a selected channel

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Slack?

Our Zendesk-Slack integration empowers your support team to receive Zendesk ticket notifications directly in Slack channels, respond to customer inquiries faster, and collaborate in real time without switching platforms. Stay updated on ticket statuses, assign tasks, and escalate issues instantly to ensure exceptional customer service and improved team productivity.

Frequently asked questions

How does the Zendesk and Slack integration improve support workflows?

By bringing Zendesk ticket updates and notifications directly into Slack, your team can respond faster, collaborate instantly, and keep everyone aligned without toggling between apps.

Can I customize which Zendesk notifications appear in Slack?

Yes, you can tailor notifications by ticket status, priority, or specific triggers to ensure your Slack channels only receive relevant updates.

Is it possible to create or update Zendesk tickets from Slack?

Absolutely. The integration allows you to create new tickets and update existing ones directly from Slack messages, streamlining your support process.

What are the security measures for this integration?

Our integration uses secure OAuth authentication and adheres to strict data privacy standards to protect your customer information and communication.

How do I set up the Zendesk and Slack integration?

Simply connect your Zendesk and Slack accounts via the integration settings, configure your notification preferences, and start collaborating seamlessly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Slack?

Frequently asked questions

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