Zendesk

Slack

Pending Ticket Reminders

Stay on top of your support game by sending instant reminders to your Slack channel for pending Zendesk tickets. This integration keeps your team informed and responsive, ensuring timely resolutions and enhancing customer satisfaction without the hassle of manual follow-ups.

When this happens...

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

automatically do this!

Send Message to Channel

Send a message to a public or private channel

Get Started See Ayudo in action

Explore Triggers and Actions

New Ticket (Instant)

Emit new event when a ticket is created

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

Ticket Updated (Instant)

Emit new event when a ticket has been updated

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

Update Ticket

Updates a ticket. See the documentation

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation

Get Ticket Info

Retrieves information about a specific ticket. See the documentation

List Tickets

Retrieves a list of tickets. See the documentation

Delete Ticket

Deletes a ticket. See the documentation

Create Ticket

Creates a ticket. See the documentation

About the apps

Learn more about

Zendesk

and

Slack

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

Similar integrations

Why

Zendesk

+

Slack

= Perfect Match

When tickets are pending in Zendesk, your team receives instant reminders in Slack, ensuring everyone stays on top of unresolved issues. This seamless integration streamlines communication, reduces the risk of overlooked tickets, and fosters a proactive support culture. By keeping your team aligned and informed in their preferred collaboration tool, the result is faster ticket resolutions, enhanced customer satisfaction, and improved team accountability.