Zendesk

Gmail

Resolved Ticket Confirmations

Streamline your support workflow by automatically sending email confirmations through Gmail when Zendesk tickets are resolved. This integration ensures customers receive timely updates, enhancing their experience and reducing follow-up inquiries, all while saving your team valuable time.

When this happens...

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

automatically do this!

Send Email

Send an email from your Google Workspace email account

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Explore Triggers and Actions

New Ticket (Instant)

Emit new event when a ticket is created

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

Ticket Updated (Instant)

Emit new event when a ticket has been updated

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

Update Ticket

Updates a ticket. See the documentation

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation

Get Ticket Info

Retrieves information about a specific ticket. See the documentation

List Tickets

Retrieves a list of tickets. See the documentation

Delete Ticket

Deletes a ticket. See the documentation

Create Ticket

Creates a ticket. See the documentation

About the apps

Learn more about

Zendesk

and

Gmail

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

Similar integrations

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Why

Zendesk

+

Gmail

= Perfect Match

When a ticket is resolved in Zendesk, an email confirmation is automatically sent through Gmail to the customer. This seamless integration eliminates manual follow-ups, ensures timely communication, and keeps customers informed without additional effort from your team. The result is enhanced customer satisfaction, reduced follow-up workload, and improved clarity around ticket resolutions.